OUR VISION 

CUSTOMER SERVICE

Since inception, our top priority has and continues to be providing customers with the highest level of customer service available in the industry.  We are aware that there are many available options in the field of commodity services; however none surpass the quality of individual customer service that we provide to our customers.  We work relentlessly to strive for excellence every day and make it our top priority to exceed our customers’ expectations.  The level of customer service and respect our customers receive every time they work with one of our associates will be a certainty.

 

RELATIONSHIPS 

 People do business with people that they like and trust.  Price discovery has many uncertainties, but customers should not question whether they trust those that they conduct business.  Our customers are more than account numbers but rather real people with homes, families and businesses seeking assistance in navigating challenging commodity markets.  We like to think that they think of us as more than just someone on the other end of the phone and we work to build relationships that withstand the uncertainty and volatility that often characterize commodity markets.

 

VALUE​

Cost often gets the primary focus when conducting business and while that is certainly important, we focus on providing enhanced value.  In addition to the highest standard of customer service, with an emphasis on relationship development, we provide easy access to trade markets virtually 24 hours a day. These benefits, coupled with customer access to quote systems, including their order books, as well as proprietary research result in superior value.

 

​INNOVATION

Many aspects of business change over time due to necessity.  We are innovative, forward-thinking and eagerly seeking to make necessary adjustments to improve our services. Our core vision of providing unsurpassed customer service, with a relationship centered approach will remain and always be our primary focus.